Jennifer Carter

Personal Lines Account Manager

Jennifer has been in the insurance industry for two decades and has worked
as an agent for an insurance company for 10 years before becoming a broker.
Jennifer is a born & bred ‘city girl’ but has since made the change from
skyscrapers to farm fields 4 years ago when she made the move to
Tottenham. In her free time, she enjoys spending time with her children.

Jennifer is an avid fan of the UFC, and is a big supporter of
Conor McGregor & Stephen Thompson & Jon Jones

Ext. 115

jcarter@mcgoeyinsurance.com

Dianne Fenning

Accounting

Dianne grew up just outside of Tottenham. She worked 22 years at Durabody
& Trailer before she joined McGoey’s in 2010 where she now works in the
Accounts department.

She spends a lot of her spare time with her constantly entertaining 3 year
old grandson.

Ext. 104

diannefenning@mcgoeyinsurance.com

Christina Duong

Christina was born and raised in Kitchener but made a decision to move up
North with her now husband that works at Honda. They have grown to love
this small town environment and enjoy spending time with their pets.

She has joined the McGoey Team in 2018 and enjoys helping others in the
administration department.

cduong@mcgoeyinsurance.com

Step One

Contact us about your loss. You may also submit an Automobile Claim or Submit a Residential Claim online
Report burglary or theft to police. Personal injury automobile accidents and accidents resulting in property damage may also need to be reported to the police.
In the event of an accident, contact us immediately. We can inform you about the length of the claim process, which party is responsible for obtaining damage estimates and whether your claim exceeds your deductible.
Let us know how you can be contacted.
Make temporary repairs and protect your property from further damage once it is safe to do so. Save receipts for what you spend and submit them to us for consideration. Payments for temporary repairs are a part of your total settlement.
Maintain records of expenses and copies of paperwork. Also retain copies of all and correspondence we provide you.
Return required documents to us or your adjuster as soon as possible. You may be required to submit various forms or documents in support of your insurance claim, such as Proof of Loss forms, medical invoices, repair bills and a copy of the police report. Your adjuster will guide you through what is needed.

Step Four

Once the terms of the settlement are agreed upon, your payment will be sent promptly.

Step Three

Save receipts from any additional living expenses you may incur while away from your home.
Identify brand names, model numbers, where the item was purchased and its original cost. Do not dispose of damaged items, as your adjuster may need to view them.
Take note of any structural damage on your property. Look at all structures, such as sheds, fences, garages and carports. If you suspect damage that is not visible, the adjuster may recommend hiring experts to carry out further inspection.
Obtain detailed repair estimates from licensed and bonded contractors. A written estimate should outline what labour and materials are needed.
Save receipts from any additional living expenses may you incur while away from your home. If you need to live elsewhere while repairs are underway, your policy considers all expenses over your regular expenditures.

Step Two

An adjuster may contact you by telephone to provide instructions and gather specific details
The adjuster may send you a Proof of Loss form to complete. This may occur after your adjuster visits your home.